Dead on Arrival (DOA) Policy says – Any Comio mobile phone, which has developed a Hardware defect within 30 Days of purchase by end user, will be termed as Dead on Arrival.
Criteria for a Mobile Handset to be a DOA
Mobile Handset is having hardware defect within 30 days of the activation date.
|S. No.||Criteria for a product to be DOA|
|1||Handset should be in good condition.|
|2||No signs of major scratches, damage, tampering, liquid damage or user defect.|
|3||All accessory available and gift box in new condition.|
|4||IMEI number of Handset/ gift Box & Original Invoice should match.|
|5||Gift Box & Warranty Seal should be intact.|
|6||Problem reported is not a software bug which can be solved by reloading the software, Handset should have functional defect. This functional defect must be reported in Service Center.|
|7||DOA will not be issued for Software/ Network/ Heating related issues.|
|8||DOA will not be issued for feature related problem which are not in product specifications.|
|9||DOA policy is limited to the mobile handset and not to its accessories.|